1. Feedback involves:
a.       Telling the speaker what you think of him/her
b.      Finishing what you have to say, before listening to what the other person has in mind
c.       Checking with the speaker if you understood correctly what was said.
2. “Communication path is circuitous”. In this context, the word circuitous means:
a.      Begins and ends of the sender
b.      Circumstantial demand
c.       Message and import of message
3. In effective communication, the encoder becomes a decoder when there is
a.       Noise
b.      Audience
c.       Feedback
d.      Channel
4. Identify the correct sequence of the following:
a.       Source, Channel, Message, Receiver
b.      Source, Receiver, Channel, Message
c.       Source, Message, Receiver, Channel
d.      Source, Message, Channel, Receiver
5. Listening is badly affected by
a.       Message overload excess of listened material
b.      High speed of speaking
c.       A sizable hearing loss physiological problem
d.      All of the above
6. Who cannot write a business letter to you?
a.       Restaurant
b.      Shopping mall
c.        Friend
d.      Sports team
7. Prior to giving a response, the receiver decodes the perceived message and then frames the response, which is also termed as
a.    Strategic reply
b.   Feedback
c.    Endorsement
8. Interaction with peers or colleagues is referred to as
a.       Vertical communication
b.      Diagonal communication
c.       horizontal / lateral communication
9. The essence of any speech is
a.      Content
b.      Choice of words
c.       Style
10. Biased listening is a result of
a.   Prejudices
b.   Semantic problems
c.    Arguments
11. Encoding is the process in which
a.       The sender writes down the message in Morse code.
b.      The sender converts the ideas into a message.
c.       The receiver writes the message in brief.
12. Mental turbulence refers to
a.       Inability to understand.
b.      Confusion in the mind of the receiver.
c.       Confusion in the mind of the sender.
13. Seminars are a popular instance of ____ forum in modern-day business world.
a.      Interactive.
b.      Non-interactive.
c.       Experimental.
14. The choice of the strategy for writing a sales letter is contingent upon
a.       The product.
b.      The market segment.
c.       Both the product and the market segment.
15. Ability to communicate effectively
a.       Is inborn.
b.      Can be developed.
c.       Cannot be developed.
16. Interaction among members of the same organization is called:
a.       Formal communication.
b.      Internal communication.
c.       External communication.

17. Multinational corporation with global operations employ people from:
a.       Western countries.
b.      Developed countries.
c.       Different countries.
18. To excel in Group Discussion, it is important to develop
a.       Listening skills.
b.      Interactive skills.
c.       Speaking skills.
19. Communication network in any organization is
a.      Internal and external.
b.      Verbal and written.
c.       Oral and non-verbal.
20. Interactive meetings can be held through videoconferencing by a group of people and individuals in
a.       Same location.
b.      Distant location.
c.       Different locations.
21. Sales presentations are designed and delivered with a view to
a.      Inform about the products.
b.      Build goodwill.
c.       Persuade the prospective buyers.
22. Multinational corporation with global operations employ people from
a.       Western countries.
b.      Developed countries.
c.       Different countries.
23. Ability to communicate effectively
a.          is inborn
b.         can be developed
c.          cannot be developed
24. Grapevine is a kind of ____ communication.
a.       lateral
b.      formal
c.       informal
25. To excel in group discussion, it is important to develop
a.       listening skills
b.      interactive skills
c.       speaking skills
26. The difference between a memo and letter is in the
a.       tone and style
b.       message
c.       addressee
27. The live telecast of budget and the analysis that follows in an example of
a.       Teleconferencing
b.      Videoconferencing
c.       news broadcasting
28. Upward flow aid downward flow of messages constitute
a.      Vertical Communication
b.      Horizontal Communication
c.       Diagonal Communication
29. The first and foremost objective of any communication is
a.      To Inform
b.      To Motivate
c.       To facilitate decision-making
30. For successful presentation, the first stage is
a.       Taking control of the audience
b.      Exercising self-control
c.       Preparation of the material
31. For effective listening, it is necessary to have
a.       Positive attitude
b.      Ability to concentrate
c.       Positive attitude and ability to concentrate
32.  Interaction among members of the same organization is called
a.       formal communication
b.      Internal communication
c.       External communication

33. Sales presentations are designed and delivered with a view to
a.      inform about the products
b.      build goodwill
c.       persuade the prospective buyers
34. Nonverbal Communication relies on
a.       appearance
b.      observation and interpretation
c.       body language
35. Multinational Corporations with global operations employ people form
a.       western countries
b.      developed countries
c.       different countries
36. In writing business messages, the maximum period of time should be spent on
a.       Writing the first draft.
b.      Collecting materials/data.
c.       Revising the final draft.
37. A resume appended to a job application is
a.       Goal oriented.
b.      Job specific.
c.       Both goal oriented and job specific.
38. A participant in a group discussion should
a.       Dominate the discussion.
b.      Make personal remarks.
c.       Listen to the views of others intently.
39. Communication is derived from the latin word “Cummins” which means  share.
40. The sender encodes the message which is decoded by the receiver according to the perception of what has been communicated.
41. The message must be designed keeping the needs of the audience in mind.
42. Ideas must be encoded in a message from, keeping the requirement of the audience in mind.
43. The process by which the receiver confirms the message and comprehends the intent of the sender is called feedback.
44. Intent of the message is referred to as the objective of the  sender underlying the words.
45. Communication can be at two levels: voluntary and involuntary.
46. Message send and message received can never be identical.
47. Awareness can improve existing situation/relationship and make communication more effective.
48. Meaning lies not in words, but in our perception of the same.
1)            Anyone who talks communicates a message.                                         False
2)            Disturbance/distractions in the environment are a result of physical noise.                               True

3)            A report usually has descriptive, expository or narrative sentences.                             True
4)            A sales letter is an advertisement.                               True
5)            A participant in a group discussion should try to dominate the discussion.                 False
6)            The resume to be enclosed with an application letter need not give the details of academic qualification, achievements and experiences.                               False
7)            Feedback must always be carefully interpreted.                    TRUE
8)            Communication is the exchange of ideas.                 TRUE
9)            The encoder is the receiver of ideas.          FALSE
10)         Input is another word for channel.                               FALSE
11)         Feedback is the message sent by the decoder to the encoder.                       TRUE
12)         Communication is the transmission of verbal and non-verbal ideas, feelings and attitudes that produces a response.                        FALSE
13)         The channels of communication are vertical, horizontal and diagonal.          TRUE
14)         The vertical channel of communication is used much more frequently in most organisations than the horizontal channel.               TRUE
15)         Effective speaking rests on three pillars – verbal, visual and vocal.                                TRUE
16)         Kinesics is the spatial nonverbal language.                                FALSE, PROXEMICS
17)         Data transmission through e-mail is both instantaneous and cost-effective.                             TRUE
18)         For success of communication, it is necessary to make audience analysis and to adapt the message to their goals, interests and needs.
19)         In the context of business communication, a presentation refers to a talk by a designated speaker.                         FALSE
20)         E-mail communication can be stored and retrieved as and when required by the sender only.                        FALSE
21)         The objective of any communication is just to receive or convey a message.
22)         Informal communication takes place beyond organizational hierarchy.
23)         The main purpose of a seminar is to share knowledge and to get the viewpoints of equally informed persons.
24)         The guiding principle of writing collection letters is to collect and amount and lose the customer.                   FALSE
25)         Upward and downward flows of messages constitute vertical communication.                       True
26)         Body language is not effective in presentation.                                      False
27)         Listening is a significant part of any communication process.            True
28)         Modern business operations and organizations are not confined to local limits.                      True
29)         Encoding is the process of interpreting the message.          False, Decoding
30)         Advertising, media interaction and public relation fall mainly within the domain of corporate communication.  True
31)         Every presentation normally ends with a question and answer session.                     True
32)         The physical presence but mental absence can be defined as active listening.         False, Passive
33)         Shannon and Weaver were the first two scholars to propose a simple model of communication comprising a sender, a receiver and a message.                            True
34)         A major barrier to the communication process is the tendency to evaluate on the part of the receiver.   True
35)         A main purpose of a seminar is to share knowledge and to get the view-points of equally well-informed persons.  True
36)         A memo is used for both internal and external communication in business organizations.  False, Memo used for internal communication only and business letter used for external communication.
37)         The receiver and the decoder are the one and the same person.                  TRUE
38)         Grapevine is a credible and reliable channel of communication.                     FALSE
39)         In the context of business communication, a speech refers to a talk by a designated speaker.         TRUE
40)         Body language always speaks the truth while the speaker may play with words to hide the truth. FALSE   
41)         Communication models are multi dimensional.                                      TRUE
42)         The initial audience can accept or reject a sender’s message.          FALSE, HE CAN GUIDE ONLY
43)         Seminars and presentations are same.                                                      FALSE
44)         It is not necessary to have polite manners for a leader.                      FALSE

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