2014
(November)
TOURISM AND TRAVEL MANAGEMENT
(General)
Course: 502
(Skill Development for Tourism Management)
Full Marks: 80
Pass Marks: 32
Time: 3 hours
The figures in the margin indicate full marks for the questions
1. (a) Define communication. Briefly explain the significance of communication. 2+6=8
Or
Discuss the important requirements of a successful communication process. 8
(b) Write short notes on any two of the following: 5x2=10
- Participants in a communication process.
- Non-verbal communication.
- Types of communication.
2. (a) Write a note on the changes in different media of communication and their impact in human lives.
Or
How has the print media influenced the communication process?
(b) Write short notes on any two of the following: 5x2=10
- Role of the electronic media in communication.
- The Internet as an effective means of communication.
- Videoconferencing.
3. (a) Discuss the different types of letter writing. Enumerate the important points while writing an official letter.
Or
Write a letter to your parents telling them what you want to do after completing graduation. Also write about the reasons for choosing such an option.
(b) How is a business letter different from an informal letter or a friendly letter?
Or
Write a letter to the Principal of your college requesting him/her to have a telephone installed in your hostel for use of the residents.
4. (a) Analyze the importance of public speaking as an effective technique of communication. 6
Or
Prepare a speech on the topic, ‘The uses and abuses of mobile phones in the college campus’ to be delivered at a function in the college.
(b) How does a presentation affect a communication process? What are the factors determining a good presentation? 3+3=6
Or
Suggest some ways of effective use of audio-visual aids in a presentation. 6
(c) Examine the importance of etiquette in a communication process. Why do you think etiquette is important in a telephonic conversation? 3+3=6
Or
Prepare a telephonic conversation between your and the manager of a hotel in Shimla requesting him/her to book two rooms for your family.
5. Answer any eight of the following: 1x8=8
- Cite an example of non-verbal communication.
- What is ‘salutation’ in a formal letter?
- What do you mean by ‘superscription’ in a letter?
- What are the documents attached with a formal letter known as?
- Where do you find the CPU (Central Processing Unit)?
- Write the full form of LAN.
- What are the huge files, graphics, music sent on e-mail known as?
- What is computer hardware?
- Where are the deleted files stored in the computer?
- What are MS-Windows, MS-Word example of?
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