Gauhati University Question Papers
Communicative and Functional English – I (May-June’ 2017)
Full Marks: 80
Time Allowed: 3 hours
Answer either in
English or Assamese
The figures in the
margin indicate full marks for the questions
1.
State whether ‘true’ of ‘false’: 1x10=10
a) Communication
is a general phenomenon.
b) Interpersonal
communication plays an important role in the formation, development and
dissolution of human relationships.
c) The
success of a transmission of message depends on two factors – content and context.
d) Jargon
should be avoided when talking to someone unfamiliar.
e) Press
release is not a part of public relation activity.
f) Body
language is not important in the field of sales.
g) E-business
is what happens when you combine the broad reach of the Internet with the vast
resources of traditional information technology systems.
h) Semantic
barrier is a sender oriented barrier.
i)
Physical noise consists of disturbances within
the sender or receiver that interfere with understanding.
j)
Feedback is the reversal of the communication
process in which the sender gives a response to the receivers’ message.
2.
Answer any five of the following questions: 2x5=10
a) What
are the main disadvantages of oral communication?
b) Write
two advantages of an email.
c) What
is Social Networking?
d) What
is Haptics in communication?
e) What
is meant by agenda?
f) What
is an Executive summary?
3.
Answer the following: 5x4=20
(a)
Correct any five of the following: 1x5=5
1) Please
return back the book.
2) I
prefer the cinema than the theatre.
3) Please
give Leena or myself a call if you have any questions.
4) The
cook asked him to slowly pour the cream into the mixing bowl.
5) My
luggage are in the luggage rack above you.
6) She
is neat but fairly slow.
(b)
Rewrite any five of the following as directed: 1x5=5
1) Be
just fear not. (Change into complex sentence)
2) No
worker is an hardworking as Rajesh. (Change into comparative)
3) I
am doubtful whether he is speaking the truth. (Change into negative)
4) Promises
should be kept. (Change the voice)
5) It
is a horrible night. (Change into exclamatory sentence)
6) It
is too hot to go out. (Make it a complex sentence)
(c)
Fill in the blanks any five of the following with appropriate prepositions: 1x5=5
1) He
deals _____ grocery.
2) I
saw him _____ the banker’s.
3) The
dog is lying _____ the floor.
4) He
walked _____ the end of the road.
5) Suresh
went there _____ my bike.
6) He
is devoid _____ common sense.
(d)
Make sentences to illustrate the use of any five of the following phrases: 1x5=5
Right hand, bed of roses, off and on, flesh and blood, nip
in the bud, smell a rat, in high spirits, in full swing, tooth and nail.
4.
(a) Answer any two of the following: 10x2=20
1) What
are the benefits of effective communication in business? 10
Or
What are the various types of non-verbal communication?
Discuss. 10
2) What
is a persuasive letter? What are the purposes of writing a persuasive letter?
Why circulars and a sales letters are called persuasive letters? 2+3+5=10
3) Define
a memo. What is it written? What are the advantages and disadvantages of memo
as an intra-organizational correspondence? 2+3+5=10
Or
How does effective communication lead to self development?
Discuss. 10
4) What
are the different types of group communication?
(b)
Answer any two of the following: 10x2=20
1) Write
a request letter to Beltone Television Ltd. asking for sole distribution rights
of their product as you are expanding your business and considering of adding
new ranges to you stock. You are the proprietor of Visionext, a leading
electronic merchandise store.
2) You
are the Publicity Manager of ‘Abacus’, a fast growing kindergarten school.
Write a letter of complaint to M/S. Choice Printers when you discover several
composing errors in the copies of the school prospectus. Ask them to reprint
the matter and also to share the additional cost of reprinting. 10
Or
Write an adjustment letter from M/S. Choice Printers
acknowledging the printing mistakes in the school prospectus of ‘Abacus’, a
kindergarten school. Assure the customer that the correction will be done
immediately and accept their proposal of reprinting at half the printing rate. 10
3) As
the Managing Director of Jupiter Pharma, draft a memo to the sales Manager of
your company asking for explanation for his frequent unauthorised absence from
duty. 10
Or
There is a change in the membership of partners in the joint
business venture of Trump and Square. Inform all suppliers, customers and
shareholders through a circular about this change in ownership and assure them
that this will not affect the value of the firm’s capital. 10
4) Mr.
Das is a very reliable officer in your company. Recently he has been selected
for appointment to the Board Management in ‘Plus One Industries’. Congratulate
him as one of the directors of the company and appreciate that his service has
been rewarded in this way. 10
Or
What is press release? You work in the Public Affairs
department of Aurora Bank. You have been asked to draft a press release to
announce the move of your bank to new premises. Add notes about the new
location. Spacious air conditioned rooms, newer personalized services to
customers, opening ceremony etc. 2+8=10
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