2013
COMMUNICATIVE AND FUNCTIONAL ENGLISH-II
Full Marks: 75
Time: 3 hours
(The figures in the margin indicate full marks for the questions)
1. State whether true or false: 1x10=10
a) Communication is common understanding through communication of minds and hearts.
b) In an organisation, the quality of your communication with others cannot determine the quality of your life as a manager.
c) Messages are not the meanings but indicative of meanings.
d) Listening is a passive activity.
e) E-mail is not cost effective.
f) Emotional intelligence empowers a person to handle conflict better.
g) Closely related to time management is the management of stress.
h) Verbal communication is restricted to spoken words.
i) Demographic analysis of audience excludes features relating to religion.
j) A good sales letter is never a part of publicity campaign.
2. Write short notes on any five of the following: 2x5=10
a) Physical barrier to communication.
b) Good business writing.
c) Credit letters.
d) Watch-dog audience.
e) Consignment note.
f) Curriculum vitae (CV).
g) Personal digital assistants (PDAs).
h) Palmtops.
Or
Answer any two of the following: 5x2=10
a) You are Rupa/Rupam. You are helping to cook the Sunday lunch for your family. Write out the conversation that takes place in the kitchen at that time.
b) You are with two of your friends at the KFC joint in Guwahati. You eagerly wait for your food. Suddenly, an obnoxious smell spoils your enthusiasm. Reproduce the conversation that evolves after that unpleasant experience.
c) Your mobile bill is much more than what you had anticipated. You call up the Customer Care Officer and lodge a complaint. Write out the telephonic conversation between you and the officer in that situation.
3. Answer the following question: 1x5=5
(a) Fill in the blanks with appropriate prepositions:
1) Time and tide waits _______ no man.
2) What a contrast _______ his brother!
3) He has no desire _______ fame.
4) Have faith _______ God.
5) He seized _______ the opportunity offered to him.
(b) Change the following into Indirect Speech: 1x5=5
1) P. Chidambaram exclaimed. ‘The rupee has slided down, this fiscal year’.
2) ‘Call the first witness’, said the judge.
3) I believe’, said he, ‘that we are in this country among a people whom we like and who like us.’
4) ‘How clever I am!’ he said. ‘All my life I have been talking prose without knowing it’.
5) ‘I can extend, no other mercy to you, said to Raja, ‘except permitting you to choose what kind of death you wish to die.’
(c) Give the synonyms for: 0.5 x 10=5
1) Accommodate.
2) Compensate.
3) Accountable.
4) Convene.
5) Adversity.
6) Catalogue.
7) Correspond.
8) Certify.
9) Depute.
10) Debt.
(d) Make meaningful sentences with the following foreign words: 1x5=5
1) Ad hoc.
2) Bonafide.
3) Ex-officio.
4) Fait-accompli.
5) Laissez faire.
6) Status quo.
4. Answer any two of the following: 10x2=20
a) Write a circular announcing the Pre-Puja Clearance sale in your garment shop, ‘Aura’ in Jorhat, Assam.
b) You are planning a holiday to Sivasagar. Write to the manager of a hotel seeking details about accommodation facilities for your family of four.
c) You are the manager of ‘Rajni Builders and Consultants’ Guwahati. Write to the owner of ‘R. K. Marbles.’ Guwahati, requesting a supply of a truck of marbles or credit.
d) You are a marketing development agent in Guwahati. Write an application to a manufacturer of toiletries in Mumbai seeking appointment as marketing agent on a del Credere basis with an extra commission.
5. Answer any two of the following: 10x2=20
a) Discuss the various advancements in the modern forms of business communication.
b) ‘Pager’ is an important form of modern oral communication. Discuss.
c) How does Video Conferencing help in communication in the business world today?
d) You are the Secretary to the General Manager, Reliance Group of Companies. Write an e-mail regarding a board meeting to the concerned directors.
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