Indian Banking System Solved Question Paper 2022 [Dibrugarh University BCOM 5th SEM CBCS Pattern]

Indian Banking System Solved Question Paper 2022 

[Dibrugarh University BCOM 5th SEM CBCS Pattern]

5 SEM TDC DSE COM (CBCS) 501 (GR-IV)

2022 (Nov/Dec)

COMMERCE (Discipline Specific Elective)

(For Honours/Non-Honours)

Paper: DSE-501 (Group-IV)

(Indian Banking System)

Full Marks: 80

Pass Marks: 32

Time: 3 hours

The figures in the margin indicate full marks for the questions

1. Answer the following as directed:        1x8=8

(a) The RBI follows _______ system for issuing paper currency notes. (Fill in the blank)

Ans: Minimum reserve system

(b) Bank deposit is a non-marketable security. (Write True or False)

Ans: True

(c) Punjab National Bank was established in the year _______. (Fill in the blank)

Ans: 1894

(d) ‘Skimming’ in E-banking is a method of _______. (Fill in the blank)

Ans: Fraud

(e) There is no limit on transactions through NEFT. (Write True or False)

Ans: True

(f) Chain-banking is a cheap system of banking. (Write True or False)

Ans: False

(g) Section _______ of the Banking Regulation Act discusses about licensing of banking companies. (Fill in the blank)

Ans: Section 22

(h) Unit Banking originated in _______. (Fill in the blank)

Ans: USA

2. Write short notes on any four of the following:            4x4=16

(a) Imperial Bank of India.

Ans: Imperial Bank of India: The three Presidency Banks were amalgamated into the Imperial Bank of India which was brought into existence on 27th January, 1921, by the Imperial Bank of India Act, 1920. The liability of shareholders of the Imperial Bank was limited like that of shareholders of other banks registered under the Company Act. However, the word “limited” did not from a part of the name of the Bank.

After independence, Government has taken most important steps in regard of Indian Banking Sector reforms. In 1955, the Imperial Bank of India was nationalized and was given the name “State Bank of India”, to act as the principal agent of RBI and to handle banking transactions all over the country. It was established under State Bank of India Act, 1955.

(b) Regional Rural Banks.

Ans: Regional Rural Banks were established under the provisions of an Ordinance promulgated on the 26th September 1975 and the RRB Act, 1976 with an objective to ensure sufficient institutional credit for agriculture and other rural sectors. The RRBs mobilize financial resources from rural / semi-urban areas and grant loans and advances mostly to small and marginal farmers, agricultural laborers and rural artisans. The area of operation of RRBs is limited to the area as notified by Government of India covering one or more districts in the State.

The Regional Rural Banks (RRBs) have been set up to supplement the efforts of cooperative and commercial banks to provide credit to rural sector. The following were the reasons or need set up the RRBs:

1. To free the rural poor, small and marginal farmers from the clutches of money lenders

2. To provide credit to small farmers, marginal farmers, rural artisans, landless laborers who do not fulfill the criterion of creditworthiness as per the banking principles.

3. To provide banking services to the rural community at a relatively lower cost by adopting a different staffing pattern, wage structure and banking policies.

(c) Relationship banking.

Ans:

(d) Reserve Bank of India as bankers’ bank.

Ans: Bankers Bank: RBI is a banker to all the other banks. It is the supreme bank of all the banks. As the supreme bank it performs various functions. Some of the functions are:

a)       Custodian of cash reserve of the bank: The Central Bank acts as the custodian of cash reserve of the banks. Every Commercial bank has to keep a certain portion of their deposits and time and demand liabilities to the Central Bank in the form of cash reserves. The Central Bank maintains this cash reserve as the custodian and grants money to the commercial bank in times of emergency.

b)      Lender of the last resort: The Central Bank is the Lender of the last resort of the commercial banks. When the other banks shortage of funds, then they can approach to the Central Bank for financial assistance. The Central Bank lends money to them by discounting their bills. This enables the Central Bank to establish control over the banking system of the country. The RBI is ultimate source of money and credit provide fund to money market participate thus the RBI act as lender of last resort for the commercial banks.

c)       Clearing agent (2018): In India the central clearing functions is managed by the RBI or the SBI is authorized to manage clearing house functions every day. Each commercial bank receives a number of cheques for collection from other banks on account of their customers. One bank may have to pay certain amount to another bank again the RBI will transfer fund from debtor to creditors account. Since all banks have their accounts with the RBI, the RBI can easily settle the claims of various banks each other with least use of cash.

(e) Debit card.

Ans:

(f) Bridge loan.

Ans: Bridge Loan: Bridge loan is a short-term temporary loan extended by financial institutions to help the borrower to meet the immediate expenditure pending disposal of requests for long- term funds or regular loans. Here, the bridge loan is not against any main loan arrangement but against anticipated cash flow. Again, if an indi­vidual is negotiating the sale of his asset, say a house, a bridge loan may be extended by a bank to meet the seller's immediate cash requirements. The loan will be paid off when the borrower realizes his sale proceeds.

3. (a) Discuss about the development of banking in India after Independence.   14

Ans: Origin, Growth and development of banks in India

The word Bank has been originated from many words. There is no single word or answer to this origin of the word ‘Bank’. According to some economists, the word ‘Bank’ has been originated from the German word ‘Banck’ which means heap or mound or joint stock fund. From this, the Italian word ‘Ban co’ has been derived. It means heap of money. But according to this group, the word bank is derived from the Greek word ‘Banque’ which mean a ‘bench’. It refers to a place where money-lenders and money changers used to sit and display their coins and transact business. Thus the origin of the word ‘Bank’ can be traced as follows.

Bank → Banco → Banque → Bank

Banking industry in India has a long history. It has travelled a long path to assume its present form. The banking industry in Indian started with small money lenders and has now large joint stock world class banks in its fold. The growth of banks in India is discussed below over two eras:

A) Pre-Independence Period

B) Post-Independence Period

A) Pre-Independence Period: Banking in its crude from is as old as authentic history. All throughout the period of India history, indigenous bankers and money lenders are recorded to have existed and carried on the business of banking and money lending on a large scale. Between 2000 and 1400 BC during the Vedic Period records of deposits and lending are found. Renowned Hindu Law giver Manu has dealt with the matter of deposits and pledges in section of his work. According to Manu – “a sensible man should deposit has money with a person of good family, or good conduct, will acquainted with the Law, veracious, having many relatives, wealthy and honourable”. Reference is also made to the same in Kautilya’s Arthashastra. The Indian banks enjoyed considerable public confidence and this can be gauged from fact that hundis were used from the days of Mahabharata. During the Moghul Period, the indigenous bankers were most prominent in connection with the financing of trade and use of instruments of trade. From the early Vedic period right through the Moghul period as well as that of the East India Company’s rule until the middle of the 19th Century, indigenous bankers were the hub of the Indian Financial System providing credit not only to the trade but also to the Government.

Agency House: The indigenous bankers lost their importance to a certain with the advent of the English traders in India. The starting of modern banking in India can be traced to the beginning of the East India Company’s trade relation with our country. The growing trade Interest of the English merchants and non-existence of any organised banks in India, many English Agency Houses which were essentially trading company started to add banking business to their activities. The bank of Hindustan was the earliest bank started under European direction in India. The banking business of Agency House could not continue for long. Most of these Houses failed because of their complete disregard towards the principle of banking business. The Bank of Hindustan could not withstand the failure of its parent from and was closed down in 1832.

Presidency Banks: The banking business of Agency House which survived and continued to carry on trade and banking together was progressively taken over by the Presidency Banks. The three Presidency Banks   viz.:

a) The Bank of Bengal (1809);

b) The Bank of Mumbai (1840); and

c) The Bank of Chennai (1843)

were established under the Charter of the East India Company. These Banks acted as banker to the East India Company at Kolkata, Mumbai and Chennai and performed Central Banking functions for their respective areas.

Principle of Limited Liability: A land-mark development took place in the year 1860. It was in this year the principle of “limited liability” was first applied to the joint stock banks. Till then little or so banking legislation existed in India. Many banks have raised like mushrooms and failed, mostly due to speculation, mismanagement and fraud on the part of the management. The introduction of the principle of limited liability promoted the growth of banks in India. By 1895, there were 15 joint stock banks with limited liability in India.

The Swadeshi Movement: Swadeshi movement prompted Indians to start many new institutions. The number of joint stock banks increased remarkably during 1906-1913. The peoples Bank of India Limited, the Bank of India Limited, the Central Bank of India Limited, Indian Bank Limited and the Bank of Baroda Limited were setup during that period.

Imperial Bank of India: The three Presidency Banks were amalgamated into the Imperial Bank of India which was brought into existence on 27th January, 1921, by the Imperial Bank of India Act, 1920. The liability of shareholders of the Imperial Bank was limited like that of shareholders of other banks registered under the Company Act. However, the word “limited” did not from a part of the name of the Bank.

B) Post-Independence Period: After independence, Government has taken most important steps in regard of Indian Banking Sector reforms. In 1955, the Imperial Bank of India was nationalized and was given the name “State Bank of India”, to act as the principal agent of RBI and to handle banking transactions all over the country. It was established under State Bank of India Act, 1955.

In 1959, the 'State Bank of India' (Subsidiary Banks) Act was passed by which the public sector banking was further extended. The following banks were made the subsidiaries of State Bank of India:

(i) The State Bank of Bikaner

(ii) The State Bank of Jaipur

(iii) The State Bank of Indore

(iv) The State Bank of Mysore

(v) The State Bank of Patiala

(vi) The State Bank of Hyderabad

(vii) The State Bank of Saurashtra

(viii) The State Bank of Travancore

These banks forming subsidiary of State Bank of India was nationalized in1960. In 1963, the first two banks were amalgamated under the name of "The State Bank of Bikaner and Jaipur".

On 19th July, 1969, 14 major Indian commercial banks of the country were nationalized. In 1980, another six banks were nationalized, and thus raising the number of nationalized banks to20. Seven more banks were nationalized with deposits over 200 Crores. Later on, in the year 1993, the government merged New Bank of India with Punjab National Bank. It was the only merger between nationalized banks and resulted in the reduction of the number of nationalized banks from 20 to 19. Till the year1980 approximately 80% of the banking segment in India was under government’s ownership. On the suggestions of Narasimham Committee, the Banking Regulation Act was amended in 1993 and hence, the gateways for the new private sector banks were opened.

Or

(b) Describe the kinds of a business a banking company may engage as provided in the Banking Regulation Act, 1949. 14

Ans: A bank is a financial institution which deals in money and credit. It provides fundamental banking services such as accepting deposits and lending loans. As financial intermediaries, a bank acts as a connecting link between borrowers and lenders of money. Banks collect money from those who have surplus money and give the same to those who are in need of money. When banks accept deposits its liabilities increase and it becomes a debtor, but when it makes advances its assets increases and it becomes a creditor.

Banking System: Banking systems refer to a structural network of institutions that provide financial in a country. It deals with the ownership of banks, the structure of banking system, functions performed and the nature of business. The element of the banking system includes commercial banks, Investment banks and Central bank.

The commercial banks accept deposits and lend loans and advances; the investment banks deal with capital market issues and trading; and the central bank regulates the banking system by setting monetary policies besides many other functions like currency issue.

Definitions of bank and banking, given by various writers are given below:

Crowther defines a bank as, "one that collects money from those who have it to spare or who are saving it out of their income and lends the money so collected to those who require it".

In the words of Professor Sayers, “Commercial banks are institutions, whose debts- usually referred to as bank deposits are commonly accepted in final settlement of other people’s debt”.

According to Prof. Kinley, “A bank is an establishment which makes to individuals such advances of money as may be required and safely made, and to which individuals entrust money when it required by them for use”.

The above definitions of bank reveal that bank is a Business institution which deals in money and use of money. We can say that any person, institution, company or enterprise can be a bank. The business of a bank consists of acceptance of deposits, withdrawals of deposits, making loans and advances, investments on account of which credit is exacted by banks.

Business in which a banking company may engage

Section 6 of the Banking Regulation Act, 1949 specifies the forms of business in which a banking company may engage. These are:

1)      Borrowing, raising or taking up of money, lending or advancing of money; handling in all manners Bills of exchange/hundies/promissory notes.

2)      Acting as agents for any government or local authority or any other person,

3)      Managing issues of shares, stock, debentures etc. including underwriting guaranteeing,

4)      Carrying on and transacting every kind of guarantee and indemnity business.

5)      Managing, selling and realizing property which may come into the possession of the banking company in satisfaction of its claims.

6)      Acquiring and holding and generally dealing with any property or any right, title or interest in such property which may form the security for any loans and advances.

7)      Underwriting and executing trusts.

8)      Establishing and supporting or aiding in the establishment and support of institutions, funds, trusts etc.

9)      Acquisition, construction, maintenance and alteration of any building and works necessary for the purpose of the banking company.

10)   Selling, improving, managing, developing, or otherwise dealing with property and rights of the company.

11)   Acquiring and undertaking whole or any part of the business of any person or company.

12)   Doing all such other things as are incidental or conductive to the promotion or advancement of the business of the banking company.

13)   Any other business which the Central Government may specify.        

4. (a) What is universal banking? Discuss the advantages and limitations of universal banking system.       4+8+2=14

Ans: Universal Banking – Introduction, Advantages and Disadvantages

As Narrow Banking refers to restricted and limited banking activity Universal Banking refers to broad based and comprehensive banking activities. Under this type of banking, a bank will deal with working capital requirements as well as term loans for developmental activities. They will be dealing with individual customers as well as big corporate customers. They will have expanded lines of business activity combining the functions of traditional deposit taking, modern financial services, selling long-term saving products, insurance cover, investment banking, etc.

Advantages of Universal Banking

a)       Economies of Scale: Universal banking results in greater economic efficiency in the form of lower cost, higher output and better products. It enables the banks to exploit economies of large scale and wider scope.

b)      Profitable Diversions: The banks can utilize its existing skill in single type of financial services in offering other kinds by diversifying the activities. Therefore, it involves lower cost in performing all types of financial functions by one unit instead of other institution.

c)       Resources Utilization: A bank possesses all types of information about the existing customers which can be utilized to perform other financial activities with the same customer.

d)      Easy Marketing of Services: A bank with established brand name can easily use its existing branches and staff to sell the other financial products like insurance policies, mutual fund plans without spending much effort on marketing.

e)      One-stop Shopping: One-stop shopping is beneficial for the bank and its customers as it saves lot of transaction costs by increasing the speed of economic activities.

Disadvantages of Universal Banking

a)       No Expertise in Long Term Lending: These are different types of long term loans like project finance and infrastructure finance, having long gestation projects cannot properly handle by the single bank.

b)      Non-performing Assets problem: One of the most serious problems faced by universal banking is Non-Performing Assets.

c)       Risk of failure: The larger the banks, the greater the effects of their failure on the system. The failure of a larger institution could have serious for the entire banking system. If one universal bank were to collapse, it could lead to a systemic financial crisis.

d)      Concentration of Monopoly Power in the hands of few banker: Universal banking sometimes creates monopoly power in the hands of few large bankers. Such a monopoly power in the hands of a few big bankers is a source of danger to the community whose goal is a socialistic pattern of society.

Bureaucratic and inflexible: Universal banks tend to be bureaucratic and inflexible. They tend to work primarily with large established customers and ignore or discourage smaller and newly established businesses.

Or

(b) Distinguish between the following:   7+7=14

(1) Retail banking and Corporate banking.

Ans:

(2) Commercial banking and Cooperative banking.

Ans: Meaning of Commercial Bank: The commercial bank generally extent short terms loans to the business man and traders. They collect deposits from the public and advance loans to the businessman and producer commercial banks are normally owned by shareholders. In India most of the joint stock banks are commercial banks.

Cooperative Banks: Cooperative Banks are those banks which are run by following cooperative principles of service motive. Their main motive is not profit making but to help the weaker sections of the society. Some examples of cooperative banks in India include Central Cooperative Banks, State Cooperative Banks.

Difference between Commercial Banks and Co-operative Banks

Basis

Commercial Bank

Co-operative bank

Formation

These are generally set up as companies under the Companies Act.

These are set up under the Co-operative Societies Act.

Nature

These are ordinarily financial institution.

These are not profit seeking institutions.

Raising of funds

These banks accepts deposits from the public through different types of accounts.

These banks mainly accepts deposits from public of rural areas.

Advances

Commercial banks mainly provide short and medium term loans.

Co-operative banks provides both short term and long term loans.

Credit creation

Commercial banks can create credit.

Co-operative bank can create credit.

 

5. (a) What is bank nationalization? Explain about the major achievements of nationalized banks. 4+10=14

Ans: Nationalisation of Banks in India

Nationalization is a process whereby a national government or State takes over the private industry, organisation or assets into public ownership by an Act or ordinance or some other kind of orders.  This strategy has been frequently adopted by socialist governments for transition from capitalism to socialism. 

The banking sector in India has been facing extreme changes with the economic growth of the country. In 1948, RBI (Transfer of public ownership) Act was passed to nationalised the Reserve Bank. On Jan 1, 1949, RBI was nationalised. In 1955, the Imperial Bank of India was nationalized and was given the name “State Bank of India”, to act as the principal agent of RBI and to handle banking transactions all over the country. It was established under State Bank of India Act, 1955.

On 19th July, 1969, 14 major Indian commercial banks of the country were nationalized. In 1980, another six banks were nationalized, and thus raising the number of nationalized banks to20. Seven more banks were nationalized with deposits over 200 Crores. Later on, in the year 1993, the government merged New Bank of India with Punjab National Bank. It was the only merger between nationalized banks and resulted in the reduction of the number of nationalized banks from 20 to 19. Till the year1980 approximately 80% of the banking segment in India was under government’s ownership. On the suggestions of Narasimham Committee, the Banking Regulation Act was amended in 1993 and hence, the gateways for the new private sector banks were opened.

Achievements of Nationalized Banks

A banking revolution occurred in the country during the post-nationalization era. There has been a great change in the thinking and outlook of commercial banks after nationalization. There has been a fundamental change in the lending policies of the nationalized banks. Indian banking has become development-oriented. It has changed from class banking to mass-banking or social banking. This system has improved and progressed appreciably.

Various achievements of banks in the post-nationalization period are explained below:

1)      Branch Expansion: Initially, the banks were conservative and opened branches mainly in cities and big towns. Branch expansion gained momentum after nationalization of top commercial banks. This expansion was not only in urban areas but also in rural and village areas.

2)      Expansion of Bank Deposits: Since nationalization of banks, there has been a substantial growth in the deposits of commercial banks. Thus bank deposits had increased by 200 times. Development of banking habit among people through publicity led to increase in bank deposits.

3)      Credit Expansion: The expansion of bank credit has also been more spectacular in the post-bank nationalization period. At present, banks are also meeting the credit requirements of industry, trade and agriculture on a much larger scale than before.

4)      Investment in Government Securities: The nationalized banks are expected to provide finance for economic plans of the country through the purchase of government securities. There has been a significant increase in the investment of the banks in government and other approved securities in recent years.

5)      Advances to Priority Sectors: An important change after the nationalization of banks is the expansion of advances to the priority sectors. One of the main objectives of nationalization of banks to extend credit facilities to the borrowers in the so far neglected sectors of the economy. To achieve this, the banks formulated various schemes to provide credit to the small borrowers in the priority sectors, like agriculture, small-scale industry, road and water transport, retail trade and small business. The bank lending to priority sector was, however, not uniform in all states.

6)      Social Banking - Poverty Alleviation Program: Commercial banks, especially the nationalized banks have been participating in the poverty alleviation Program launched by the government.

7)      Differential Interest Scheme: With a view to provide bank credit to the weaker sections of the society at a concessional rate the government introduced the “Differential interest rates scheme” from April 1972. Under this scheme, the public sector banks have been providing loans at 4% rate of interest to the weaker sections of the society.

8)      Growing Importance of Small Customers: The importance of small customers to banks has been growing. Most of the deposits in recent years have come from people with small income. Similarly, commercial banks’ lending to small customers has assumed greater importance.

Or

(b) Explain the following:             7+7=14

(1) Investment policy of Indian commercial banks.

Ans: Principles of Sound Investment: Banks should follow some basic principles at the time of investing funds. This ensures efficient and long term working of the banks. Some of the basic principles of sound investments are as follows

1)      Safety of principal: The most important rule for granting/lending loans is the safety of funds. A banker deals in borrowed funds and therefore his main consideration is safety of principal invested in securities. Banks must ensure the solvency and sound financial position of the companies in which investments is made. The government and semi-government securities are the safest securities because they are guaranteed by the government.

2)      Marketability or liquidity: The second important principle of sound investments is liquidity. Liquidity means possibility of converting investments into cash without loss of time and money. Thus, the banker should see that the security in which he invests his funds possesses a ready market i.e. they can be sold in the market without loss of time and money.

3)      Return or Profitability: Return or profitability is another important principle. The funds of the bank should be invested in securities to earn highest return, so that it may pay a reasonable rate of interest to its customers on their deposits, reasonably good salaries to its employees and a good return to its shareholders. However, a bank should not sacrifice either safety or liquidity to earn a high rate of interest.

4)      Price stability: The price of security selected by the banker should remain stable. The safety of investments depends on the stability in the prices of securities. Banker is not a speculator and hence his object of buying security should not be to gain on wide fluctuations in prices of the securities and should prefer those securities whose prices remain fairly stable over a period of time. The Prices of government securities remain stable and do not fluctuate.

5)      Diversification of Investment: One should not put all his eggs in one basket’ is an old proverb which very clearly explains this principle. A bank should not invest all its funds in one particular industry or security or company. In case that industry or company fails, the banker will not be able to recover his funds. Hence, the bank may also fail. So, the bank should diversify its investments in different industries and should invest in variety of companies with sound financial record.

6)      Refinance: To ensure the liquidity of his investments the banker has to see that the security is eligible to obtain refinance from the Central Bank and other refinancing institutions.

7)      Duration: In addition to the above factor, a banker also considers the duration and denomination of security and its future earnings prospects.

(2) Your arguments in favour of bank nationalization.

Ans: Arguments in favour of nationalisation

1)      It would enable the government to obtain all the large profits of the banks as its revenue

2)      Nationalization would safeguard interests of public and increase their confidence thereby bringing about a rapid increase in deposits. Thus preventing bank failures

3)      It would remove the concentration of economic power in the hands of a few industrialists

4)      It would help in stabilizing the price levels by eliminating artificial scarcity of essential goods

5)      It would enable the baking sector to diversify its resources for the benefit of the priority sector.

6)      Eliminates wasteful competition and raises the efficiency of the working of banks

7)      enables rapid increase in the number of banking offices in rural & semi-urban areas & helped considerably in deposit mobilization to a great extent

8)      necessary for the furtherance of socialism and in the interest of community

9)      Enables the Reserve Bank to implement its monetary policy more effectively

10)   It would replace the profit motive with service motive

11)   It would secure standardization of banking services in the country

12)   Would check the incidence of tax evasion and black money?

13)   Through pubic ownership and control, banks function like other public utility services by catering to the financial need of the common man.

14)   Like other countries, India should also get profit by nationalizing her banking industry.

15)   Essential for successful planning and all-round progress of the national economy, community development and for the welfare of the people.

6. (a) Write a note on different types of financing facility provided by banks in recent times.      14

Ans: Types of Finance provided by banks

1. Take-Out Financing: Banks usually lend for short-term. It is because their source of funds for financing comes from deposits which are usually for a maximum period of 3 to 5 years. However, presently banks are encouraged to provide finance for long-term projects like infrastructure industry.

Hence when a bank, say, lend for 10 years against a 4 years’ deposit, there is a problem of continuing the loan after 4 years. It is possible that the bank will continue to get deposits every year. Yet, the fact today is a 10-year loan has been made based on a 4- year deposit which is a risky affair. In such a situation, few banks will come together and under an agreement each one of them will take up the loan portfolio in turn, for a fixed period of time till the loan matures.

For example, if Bank A has provided a 10-year loan, with an arrangement with Bank B and Bank C whereby, after the end of the 4th year, Bank B will finance the loan for next 3 years and Bank C will finance the loan during the last 3 years.

2. Revolving Credit Facility: Under a Revolving Credit Facility a bank fixes up a credit limit to a borrower for certain period, say Rs.10 crores for 3 years’ period. The borrower will get a maximum credit facility of Rs.10 crores at any point of time once the loan is repaid. The borrower's facility automatically gets renewed up to Rs.10 crores during the 3-year period any number of times. In other words, the credit facility revolves around with a maximum of Rs.10 crore outstand­ing at any point of time over a 3-year period. In principle, under a Revolving Facility there is no formal repayment period. The borrower is allowed to draw, repay and again draw throughout the loan period.

3. Ever greening of Loan: Sometimes a bank provides a second finance facility to a borrower to help him to pay back the original loan. It is because when a borrower defaults on payment of interest/principal to the bank as per prudential norms, the loan account will become an NPA and the bank has to make provisions. To avoid such an unpleasant situation and to show a rosy picture of bank's loan portfolio, sometimes banks do resort to ever greening. RBI does not permit this type of replacement credit.

4. Syndicated Loan: It is a loan facility provided to a single borrower by a group of banks. As the loan is extended by a group of lenders, the size of syndicated loan is normally large and a single lender/ banker may not have been in a position to extend such a facility. Since, the bankers involved in providing such loan facility are many; usually co-ordination work is done by a 'lead manager' who acts as an intermediary between the lenders and the borrower. Also under this arrangement one bank in the syndicate acts as an agent for collecting interest and other payments from borrower and distributes to other banks.

5. Bridge Loan: Bridge loan is a short-term temporary loan extended by financial institutions to help the borrower to meet the immediate expenditure pending disposal of requests for long- term funds or regular loans. Here, the bridge loan is not against any main loan arrangement but against anticipated cash flow. Again, if an indi­vidual is negotiating the sale of his asset, say a house, a bridge loan may be extended by a bank to meet the seller's immediate cash requirements. The loan will be paid off when the borrower realizes his sale proceeds.

6. Consortium Finance: Under consortium finance a large credit facility may be jointly arranged by a combina­tion of several banks. Usually, one of the banks in the group will act as the leader for the credit. The consortium leader will extend a larger share of the credit as compared to other banks in the consortium. The word consortium here refers to 'a combination of many banks who have agreed to extend the credit facility'. The share of credit agreed to be extended will be decided by the banks in the beginning. The borrower need not deal separately with all the banks in the group. A bank is however not permitted to extend credit beyond 25 per cent of its net owned funds or 25 per cent of borrower's net owned funds (whichever is lower) to a single borrower.

7. Preferred Financing: In the highly competitive world of banking today, banks are reaching out to custom­ers, particularly high net worth or wealthy customers. One area of lucrative finance for bankers is consumer finance, more particularly car finance. A preferred financier is a lender or a bank, which provides large consumer loans like car loan under an arrangement with the car manufacturer. Because of the tie-up, the manufacturer agrees to provide some conces­sion in the car price and some additional facilities in the car. Thus, the manufacturer makes available for two reasons. One, purchase price is assured and second it gives some push for the demand of that car. Preferred Financier also benefits. He gets wealthy customers. Default in the consumer finance sector is minimum because most of the customers have regular income.

8. Guarantee Services/Non-fund Based Business: Non-fund based business is not a credit facility or a financial assistance. However, the banks make sizeable income out of non-fund based business, mainly from guarantee ser­vices. Banks offer 'Guarantee Services' to valued customers. Guarantee service refers to a legal undertaking by the bank to pay a certain sum of money to a third-party or a creditor in the event of the bank's client/customer fails to fulfill his part of obligation. The obliga­tion may be to pay some money or to perform certain duties like a contract job. The guar­antee from bank enhances the certainty of performance or payment.

Or

(b) What is phone banking? What are the functions that can be done by mobile banking? Discuss. 4+10=14

Ans: Telephone banking

Telephone banking is a service provided by a bank or other financial institution that enables customers to perform a range of financial transactions over the telephone, without the need to visit a bank branch or automated teller machine. Telephone banking times are usually longer than branch opening times, and some financial institutions offer the service on a 24-hour basis. Most financial institutions have restrictions on which accounts may be accessed through telephone banking, as well as a limit on the amount that can be transacted.

The types of financial transactions which a customer may transact through telephone banking include obtaining account balances and list of latest transactions, electronic bill payments, and funds transfers between a customer's or another's accounts.

From the bank's point of view, telephone banking minimises the cost of handling transactions by reducing the need for customers to visit a bank branch for non-cash withdrawal and deposit transactions. Transactions involving cash or documents (such as cheques) are not able to be handled using telephone banking, and a customer needs to visit an ATM or bank branch for cash withdrawals and cash or cheque deposits.

Modern Services Provided by Bank through Telephone Banking

1.       Centralized Banking Solution (CBS) = CBS, an inter-branch networking and data-sharing platform helps the customers to operate their account from any city in India having CBS networked branches, changing the status of customer from ‘Customer of the Branch’ to ‘Customer of the Bank’.

2.       Online Tax Payment = Banks provide the facility of online payment of service tax, excise duty, DGFT, Custom duty and all charges under MCA 21 through internet banking.

3.       Corporate Internet Banking = Online funds transfer, trade finance management, fund management, global access with unmatched benefits through banks’ corporate internet banking.

4.       Online Shopping = This service facilitates the customers to book hotels, buy gifts, send flowers, buy books and lot of activities by making payments online.

5.       Retail Internet Banking = Internet Banking assists the customers to have an online access to bank account anytime and anywhere.

6.       Foreign Exchange = Banks have several branches authorized for handling foreign exchange business and these branches.

7.       E-Money India = Internet banking helps the customer in sending money to their loved ones in India through PNB’s e-Money India service.

8.       Online Railway Reservation = Say goodbye to long queues. Banks offer the customers online booking and information through IRCTC payment gateway. Just click and travel comfortably.

9.       Depository Service = Banks Depository service provides the facility of having shares and securities in Demat form and executes transactions of sales and purchase hassle free electronically to the customers through internet banking.

10.   Electronic Clearing Service and Electronic Funds Transfer (EFT) = Internet banking assists the customers in electronic clearing service for quick movement of funds in a paperless mode and EFT to ensure an expeditious transfer of funds by using electronic media.

11.   Online Bill Payment = No more queues to pay customers’ bills. Now the customers can pay their telephone, mobile, electricity, insurance and several other bills 24 hours, 365 days, from the desktop of customer.

12.   Online Air Ticket Booking = Banks provide facility of online airline ticket booking of domestic as well as international airlines to their customers through internet banking.

13.   Online Trading = Banks provide online trading facilities to customers having account with bank and trading account with approved brokers.

14.   Customer Care Facility = Banks present 24 hours’ customer care facility for all customer’s quarries and problems.

15.   Online Insta Remit-RTGS Service = Instant remittance by customer himself now made possible, from one bank to another bank at different centre’s on the same day with the help of Online Real Time Gross Settlement (RTGS)/National Electronic Fund Transfer (NEFT) at modest charges.

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