Business Communication Solved Question Paper 2021 (Held in 2022), Gauhati University B.Com 1st Sem CBCS Pattern

Gauhati University B. Com 1st Sem Solved Question Papers
BUSINESS COMMUNICATION Solved Question Paper 2021 (Held in 2022)
Paper: BCM – AE/MIL – 1014
Full Marks: 80
Time: 3 hours
The figures in the margin indicate full marks for the questions
Answer the questions from any one of the Options
Paper: BCM-AE-1014
(Business Communication)

1. State whether the following statements are True or False: (any ten)                  1x10=10

a) Chronemics is the study of the use of time in nonverbal communication.

Ans: True

b) Egotism, hostility and prejudice determine ‘noise’ in communication.

Ans: True

c) ‘You’ attitude means conveying the message from the writer’s point of view.

Ans: False, Reader’s point of view

d) Ability to communicate effectively is closely linked to the ability to perform effectively.

Ans: True

e) There is a close relationship between grapevine and morale of employees.

Ans: True

f) Business letters do not only convey the business message to the audience but also influence their attitude and invoke the desired response.

Ans: True

g) An enquiry made at the buyer’s own initiative is known as a solicited enquiry.

Ans: False, Unsolicited enquiry

h) Reports play a vital role in decision making and formulation of administrative policies at all levels in all kinds of organizations.

Ans: True

g) ‘Listening’ is a passive activity in communication.

Ans: False

h) Formal communication has nothing to do with the line and authority of an organization.

Ans: False

i) Interpersonal communication is the internal dialogue occurring within the mind of an individual.

Ans: True

j) Group communication is possible through oral communication.

Ans: True

2. Answer any five of the following:        2x5=10

a) Write short notes on encoding and decoding.

Ans: Encoding: To encode is to put an idea into words. In this step the communicator organizes his ideas into a series of symbols or words which will be communicated to the intended receiver. Thus the ideas are converted into words or symbols. The words and the symbols should be selected carefully, it should be understandable and most of all it should be suitable for transmission and reception.

Decoding: Decoding means translation of symbols encoded by the sender into ideas for understanding. Understanding the message by receiver is the key to the decoding process. The message should be accurately reproduced in the receiver’s mind. If the receiver is unable to understand the message correctly the communication is ineffective.

b) Mention some limitations of downward communication.

Ans: Limitations of downward communication:

1. Problem of under or over communication can be arises in downward communication.

2. There is lack of feedback in downward communication.

3. Chances of delay in exchange of information in case of downward communication.

4. Also there is a chance of loss of information.

c) What do you understand by the term ‘paralanguage’?

Ans: Para‟ means „like‟. Para language means „like language‟. It is non-verbal communication which is closely related to verbal communication. It is non-verbal communication because it does not comprise words.

It is „like‟ verbal communications because it is related to way the words are spoken. Without it words do not convey their intended meaning. While verbal communication consists of „what‟ or the contents of words, paralanguage involves the „how‟ of a speaker’s voice or the ways in which the speaker speaks. Example of paralanguage is voice, words stress etc.

d) List two points to show cultural differences across the globe.

Ans: 1. Power distance: This refers to how people with relatively less power in a social group accept the unequal distribution of power. For example, a person who believes in more power distance accepts an unequal power structure in the communication process. In contrast, one who values less power distance does not do so. The latter individual is likely to challenge authoritarian communicators and prefer being an equal contributor when exchanging information.

2. Presentations: Consider how people from different countries approach their goals. Future oriented cultures like those from the US want to hear about the potential benefits of a product, while past oriented audiences from places like India or China recognize credibility through past achievements.

e) Write briefly on the importance of group communication.

Ans: Group communication: Group communication is an effective tool for communicating with the groups at large. Group reactions can also be interpreted immediately to arrive at reasonable conclusions. Group communication can have effective results in case of marketing, where the communication is vital for selling and marketing products and product launches etc.

f) What is the importance of a postscript in a sales letter?

Ans: Postscript is simply a summary of what the reader will find in sales letter. It helps the reader to understand if it is worth spending time in reading sales letter. Using a postscript is another way to connect with customers and make your letter feel more personal.


Also Read: Business Communiction Solved Question Paper (Gauhati University)

Business Communiction Solved Question Paper 2019

Business Communiction Solved Question Paper 2020 (Held in 2021)

Business Communiction Solved Question Paper 2021 (Held in 2022)


3. Answer the following:  5x4=20

(a)      Correct any five of the following:   1x5=5

1. Strive above all things to persevere health.

Ans: Strive over all things to persevere health.

2. I am, to tell you the truth, feeling fed up with his behaviour.

Ans: To tell you the truth, I was feeling fed up with his behaviour.

3. Jalandhar, Ludhiana and Amritsar is an important city of Punjab.

Ans: Jalandhar, Ludhiana and Amritsar are important cities of Punjab.

4. United we stand, divided we fall down.

Ans: United we stand, divided we fall.

5. A sweet young boy is sitting in the back of the classroom.

Ans: A sweet young boy is sitting at the back of the classroom.

6. Aunt Jennifer lives in constant fear from her chauvinist husband.

Ans: Aunt Jennifer lives in constant fear of her chauvinist husband.

7. She has been absent from last Sunday.

Ans: She has been absent since last Sunday.

8. Neither of the girls are willing to help me.

Ans: None of the girls are willing to help me.

(b)      Correct any five of the words that have been underlined:   1x5=5

1. Cases of chain-snatchers are on the rise.

Ans: Cases of chain-snatching are on the rise.

2. Loving for one’s country is an important bond that unities us all in a nation.

Ans: Love for one’s country is an important bond that unites us all in a nation.

3. If speech is silver, salience is golden.

Ans: If speech is silver, silence is golden.

4. Mohan worked they and night before the examinations.

Ans: Mohan worked day and night before the examinations.

5. You must work very herd.

Ans: You must work very hard.

6. The dear saw the tigress from a distance and ran away.

Ans: The deer saw the tigress from a distance and ran away.

7. The govment has cleared the project.

Ans: The government has cleared the project.

(c)       Choose the correct option: (any five)                            1x5=5

1. The teacher said that the earth rotates/revolves around the sun.

Ans: The teacher said that the earth revolves around the sun.

2. Will the employer accede/exceed to the workers’ demands?

Ans: Will the employer accede to the workers’ demands?

3. The little shop down the street sells stationary/stationery items.

Ans: The little shop down the street sells stationery items.

4. Please be quiet/quite.

Ans: Please be quiet.

5. The site/cite for the hotel has been cleared for construction.

Ans: The site for the hotel has been cleared for construction

6. The priest placed the offerings at the altar/alters.

Ans: The priest placed the offerings at the altar.

7. His attitude towards his work in casual/causal to say the least.

Ans: His attitude towards his work in causal to say the least.

(d)      Do as directed: (any five)   1x5=5

a) Give the antonyms of encourage and flexible.

Ans: Encourage = Discourage

Flexible = Rigid

b) Give the synonyms of ultimate and monotonous.

Ans: Ultimate = Eventual

Monotonous = Flavourless

c) That which cannot be understood. (Express in one word)

Ans: Unintelligible

d) A list of names of books. (Express in one word)

Ans: Catalogue

e) The book is being read by Ram. (Change the voice)

Ans: Ram is reading a book.

f) I am doubtful whether the job has been done or not. (Change into negative without changing the meaning)

Ans: I am not sure whether the job has been done.

g) We must work very hard or we shall not achieve the target. (Change into simple sentence)

Ans: We must work hard to achieve the target.

h) Do we mean to work in an organization just for getting money? (Change into assertive sentence)

Ans: We are not mean to work in an organization just for getting money.

4. (a) Answer any two of the following:  10x2=20

a) What is nonverbal communication? What are the various types of non-verbal communication?           2+8=10

Ans: Non-Verbal Communication: Non-verbal communication (NVC) refers to messages sent through human actions and behaviour rather than through words. It is a communication exchange that does not use words or that uses words to carry more meaning than the strict definition of the words themselves. It often relies on facial expression, body movements, gestures, eye- contact, handshakes, dress, posture, inflections etc.

Types of Non-verbal Communication: Non-verbal communication is mainly of three types

a)       Kinesics

b)      Para language

c)       Proxemics

Kinesics or Body Language

Body Language: The word kinesics literally means body movement. It stands for the way the body communicates without words, and through various movements of its parts. Communication through body movements is called body language. Body language is a type of nonverbal communication that relies on body movements (such as gestures, posture, and facial expressions) to convey messages. Body language may be used consciously or unconsciously. It may accompany a verbal message or serve as a substitute for speech.

Importance of Kinesics:

1.       The importance of kinesics can be put brought forward by the words of famous psychologies Paul Ekman who says, “We talk with our vocal cord but we communicate with our facial expression, tone and pitch of voice, our whole body.”

2.       The importance of body language lies in the fact that one can play fast and loose with words but body language speaks truth.

3.       When managers consciously read what others are conveying by body movement, they can easily deal with issues before their become problem.

4.       Non-verbal communication is also important because it is efficient. A message can be very well transmitted more economically than any other means of communication.

Advantages of Kinesics:

1. Body language communication is easily visible. It helps the receiver of the message in decoding the message.

2. It adds intensity to the process of communication.

3. People are for the body language so it goes a long way to improper the overall atmosphere.

Disadvantages of Kinesics:

1. No one can totally rely upon the body language because it is non-verbal. It cannot be taken seriously.

2. There are chances of misinterpretation because people belonging to different cultural backgrounds send different body signals.

3. If the listener is inattentive, these body languages become ineffective.              

Para Language

Para‟ means „like‟. Para language means „like language‟. It is non-verbal communication which is closely related to verbal communication. It is non-verbal communication because it does not comprise words.

It is „like‟ verbal communications because it is related to way the words are spoken. Without it words do not convey their intended meaning. While verbal communication consists of „what‟ or the contents of words, paralanguage involves the „how‟ of a speaker’s voice or the ways in which the speaker speaks. Example of paralanguage is voice, words stress etc.


a)       No oral communication is complete without Para language.

b)      A speaker education and background can be judged from his way of speaking

c)       Para language of a person indicates his place in hierarchical structure of the organization.

d)      Knowledge of person’s Para language is helpful in dealing with him.

e)      One can improve his Para language by listening to good speakers.


a)       Para language is like a language nut not a language we cannot rely on it.

b)      Unless the listener is open minded, voice quality, speaking speed, pitch, etc. may prejudice him, causing poor listening. Voice quality and speaking speed etc. cannot be a substitute for intellect or wisdom. They can only complement it.

c)       Speaker belongs to different speech communities due to which it is difficult to maintain uniformity in Para language.

d)      It is difficult to blend what is said and how it is said. Therefore, extra care is required to get to the exact content of the language.

Proxemics or Space Language

Non-verbal communication involves not only body language and Para language but also the space around us Proxemics is the study of how we communicate with the space around us. The space here means the distance between the sender and receiver of the message in oral communication. This distance is called proximity.

Proxemics is also concerned about the use of space by groups of people. Different people make use of space around them in different ways. The way a group uses the space assigned determines their respective position and interaction pattern. For example: people seated in front are considered to be bold and are the ones who initiate the conversation. Fixed and semi fixed spaces have important implication in communication. Let us analyse it further.

a)       Fixed spaces: Fixed spaces refer to permanent features like room, walls, and buildings and its total capacity, length, breadth etc. These features determine who interacts with whom, why, how and for what purpose.

b)      Semi Fixed Species: Semi fixed spaces refer to physical features which are not permanent and can be changed or re-arranged. For example, furniture decor etc. In other words, semi fixed spaces are flexible that permits the use of a variety of spaces to conduct different types of communication. For example, some furniture can be arranged or rearranged as per the need of communication.

b) Define a memo. Why are memos important for intra-organizational communication? What are the guiding points to write a good memo?                2+3+5=10

Ans: Memorandum is popularly known as memo. The literal meaning of the word memorandum is a note to assist the memory. Memos are the written internal communication means for exchanging information relating to day-to-day functions within the organizations.

According to Lesikar and pettit, “Memorandum is a form of letters written inside the business”.

According to Stewart and Clark, “Memos are used to communicate with other employees, regardless of where the employees may be located in the same organization.”

Importance of office memo

We know memorandum serves various purposes. It is a common means of writer, communication within the organization. The main advantages of memos are discussed below:

1.       Time saving: We can see that may organizations use printed memo. As it is usually printed, it takes less time to draft it.

2.       Less formality: No formality is necessary in drafting a memo, usually inside address, salutation and complimentary closing is omitted in it.

3.       Maintenance good relationship: It can help to maintain the good relationship among the boss and subordinates, because the bossing attitude is absent here.

4.       Low cost: The cost of communication through a memo is less than those of others.

5.       References: Memo is a written document. So, it can be used for future references.

6.       Inform the decisions and actions: The main objective of memo is to inform the decisions and actions. For this purpose, it should be written by the higher authority.

7.       Request the decisions and actions: The objective of memo is to request the decisions and actions. For this objective, it may be drafted by the sub-ordinate.

8.       Provide information: Another important objective of the memo is to provide information form one level to another within the business.

9.       Remain someone of action: Memo is also written to remind someone of action, if requires.

10.   Others: Issuing orders and instructions, providing response, providing suggestions, presenting informal report, solving problems.

Guidelines for writing effective memos or drafting memos

In order to make interoffice communication easier, please adhere to the following guidelines for writing:

1.    Summarize the conclusions in the introduction paragraph

2.    State the basis for conclusion in the introductory paragraph

3.    Begin each subsequent paragraph with a thesis statement

4.    Support the thesis statement in the body of the paragraph

5.    Be concise

6.    Know the audience

7.    Avoid jargon

8.    Stay objective

9.    Use active verbs

10. Anticipate counterarguments

11. Provide “road signs” as needed

12. Cite the sources

13. Number the pages

14. End with a concluding paragraph

c) “Every business letter in principle is a sales letter”. Discuss the objectives of a sales letter in the light of this statement. 10

Ans: Although the primary aim of sales letters or offers is publicity yet it is the most important written form of business communication. It reaches out to a large number of people interested in a particular product or service and turn them into buyers. Even if people are not interested in the product, them the aim of this letter is to make them interested in it. Starting with the assumption that the receiver may resist the offer, the sales letter has to be persuasive or powerful enough to make recipient act. They are unsolicited letters, mostly written by professional writers. The effectiveness of such letters depends on the writer’s ability to use language suited to his purpose that is above all to influence the recipient – his thinking, taste and behaviour. This is the aim of persuasion. Sales letters are, therefore, persuasive or indirect approach letters.

Sales letters are the best way for approaching to the prospective buyers indirectly. These letters are an easy and effective way of securing business. No other type of letter influences so many people or brings as big a return in terms of money as this letter.

Objectives of Sales Letters:

Sales letters are part of the publicity – cum – advertisement campaign for a product or service. When compared to TV, Cinema, newspaper, magazines, handbills, direct marketing and window displays which are the other forms of publicity and advertisements, sales letters have the following advantages:

1.       Personal touch: Sales letter can add a personal touch to advertising which is not possible in other forms of publicity and advertising. It also keeps the customers constantly in touch with the company and its products and services.

2.       Direct communication: It can be sent directly to prospective customers.

3.       No competition: The messages in the sales letters do not have to compete with other advertisements unlike TV and newspaper advertisements where ads of various competitors are shown.

4.       Goodwill: It creates and Maintain goodwill among the customer by offering quality products and services.

5.       Convenience: Unlike TV and Cinema advertisements sales letters can be set aside and read later at leisure.

6.       Cheaper: It is less costly as compared to other forms of advertisement.

7.       Easy assessment of effect: As they are sent to a definite number of persons who are classified into demographic groups based on age, income, profession etc. their effect can be accurately measured.

8.       Quick: Unlike sales representatives, sales letters get quick, direct access to the target person.

9.       Wider Area: Sales letters that are posted can reach remote areas which are not possible in case of modern means of advertising and promotion. It widens the market for existing products without much cost.

10.   Mail order business: It is the main source of securing orders for a mail order business.

11.   Customer education: it educates the customer in selecting the right type of goods and services.

12.   Reminder: Repeated appearance of a sales letter has the effect of a reminder. It helps the customer to remember the product or the service of a firm whenever he is in need of it.

13.   It functions as a Salesman: A sales letter educates persuade and convinced the customer to buy a particular product or service wherever a salesman cannot visit the customers.

d) What are physical barriers in communication? How can you overcome them?                              2+8=10

Ans: Physical Barriers in communication: There are the environmental factors that also obstruct or reduces the sending and receiving of communication, such as physical distance distracting noises and other interferences difficulty arises in communicating a message, when the physical distance increases. Some of the physical barriers are listed below:

a) Noise: Noise is first and foremost barrier to effective communication. Noise may be caused by machines, equipment, communication device, disturbances in the time of transmission etc. noise also encompasses many other factors such as the sender may use ambiguous or confusing signal. The receiver may misinterpret the message. Thus communication is likely to be spoilt due to noise.

b) Time and distance: Time and distance also acts as a barrier in smooth flow of communication. Distance between the sender and receiver acts as a hurdle. Although this barrier can be overcome by technology but still in case of breakdown, this exists. Different timing of shifts at workplace also act as barriers in imparting on vital information.

c) Distortion: The word distortion means misrepresentation. It takes place when the actual meaning of message is lost while encoding and decoding the communication. It arises mainly due to human perception.

d) Technical and technological problem: Technical and technological problem is an essential cause of physical barrier. Medium of communication that uses network facilities might lead to technical and technological problems. Technical and technological breakdown such as computer virus, mobile network problems or server crash can happen any time.

Steps to overcome the barriers of communication in an organization

In order to remove barriers to communication an open door communication policy should be prepared and followed by managers at all levels. The superiors in the organization must create an atmosphere of confidence and trust in the organization so that the credibility gap may be narrowed down. Major efforts in this direction are:

1.       Two-way communication: The organization’s communication policy should provide for a two-way traffic in communication upwards and downwards. It brings two minds closer and improves understanding between the two parties the sender and the receiver. There should be no communication gap.

2.       Strengthening Communication Network: The communication network should be strengthened to make communication effective. For this purpose, the procedure of communication should be simplified, layers in downward communication should be reduced to the minimum possible. Decentralization and delegation of authority should be encouraged to make information communication more efficient.

3.       Promoting Participative Approach: The management should promote the participative approach in management. The subordinates should be invited to participate in the decision making process. It should seek cooperation from the subordinates and reduce communication barriers.

4.       Appropriate Language: In communication certain symbols are used. Such symbols may be in the form of words, pictures and actions. If words are used, the language should be simple and easily comprehensible to the subordinates. Technical and multi-syllable words should, as far as possible be avoided. The sender must use the language with which the receiver is familiar.

5.       Credibility in Communication: One criterion of effective communication is credibility. The subordinates obey the orders of their superior because they have demonstrated through their actions that they are trustworthy. They must practice whatever they say. The superior must also maintain his trust worthiness. If the superior is trusted by the subordinates, communication will be effective.

6.       Good Listening: A communicator must be a good listener too. A good manager gives his subordinates a chance to speak freely and express their feelings well before him. The manager also gets some useful information for further communication and can also have a better understanding of the subordinates needs, demands etc.

7.            Selecting on Effective Communication Channel: To be effective the communication should be sent to the receiver through an effective channel. By effective channel mean that the message reaches its destination in time to the right person and without any distortion, filtering or omission.

e) What do you mean by structure and layout of a business report? Explain in detail various parts shown in the addenda of a formal report.       4+6=10

Ans: Layout of a business Report:

1.       Headings: There should be two headings to a report: the name of the company; the report heading.

2.       Terms of Reference:  This section should state exactly why the report is being written. Why is we writing the report? What was requested? Who requested it? When were we asked to do it? To report on... (Subject) requested by... (Name and title) on... (Date)…

3.       Procedure: Give a brief description of the methods used to collect the information. Perhaps interviews were held, visits made, questionnaires issued etc. We can use bullet points.

4.       Findings: This will be the longest section of the report. We should go through the procedure point by point and use numbers and subheadings for this section. Under each heading state what information was gathered at each stage?

5.       Conclusions: In this section no new facts must be introduced. We must look at the findings and state the logical implications of them. What can we infer or conclude from the findings?

6.       Recommendations (if requested): Again no new facts must be introduced in this section. On the basis of information presented in findings and conclusions, we can make some suggestions for action. We should remember that the writer who writes the report cannot make decisions, he or she can only suggest what action should be taken. 

7.       Closing section: A report should be signed and there should be a name and title shown at the foot, plus the date when the report was written. 

Formal Report and its Format

Parts of a Formal Report

A formal report’s manuscript format and impersonal tone convey an impression of professionalism. A formal report can be either short (fewer than 10 pages) or long (10 pages or more). It is informational or analytical, direct or indirect. It may be targeted to readers inside or outside the organization.

There are three basic divisions of a formal report:

1. Prefatory Parts

2. Text Parts

3. Supplementary Parts

1. Prefatory Parts are:

a) Cover

b) Title fly

c) Letter of authorization

d) Letter of acceptance

e) Letter of transmittal

f) Table of contents

g) List of illustrations

h) Synopsis or executive summery

2. Text Parts

a) Introduction

b) Body

c) Summary

d) Conclusions

e) Recommendations

f) Notes

3. Supplementary Parts

a) Appendixes

b) Bibliography

c) Index

Prefatory Parts

Cover: Use a cover only for long reports. Use a sturdy, plain, light cardboard with good page fasteners. With the cover on, the open pages should remain flat. Center the report title and your name four or five inches from the upper edge.

Title Fly: It is a plain sheet of paper with the title of the report on it.

Title Page: 1. The title of the report

2. The name, title and address of the person group etc that authorized the report prepared for submitted to

3. The name, title and address of the person, group etc that prepared the report, prepared by, submitted by

4. The date on which the report was submitted.

The title page signals the readers by giving the report title, author’s name, name of person or organization to whom the report is addressed, and date of submission. Choose title information but not long, A Report of, A Study of, or A Survey of etc.

Your title promises what your report will deliver by stating the report’s purpose and content. A title in order to be effective must be clear, accurate, comprehensive, specific, concise and appropriately phrases.

Place of Title Page Items: Do not number your title page, but count it as page (I) of your prefatory pages. Centre the title horizontally on the page, three to four inches below the upper edge, using all capital letters. If the title is longer than six or eight words, centre it on two or more lines.

Letter of Authorization and Letter of Acceptance: If you received written authorization (a litter or memo) you may want to include. It usually has direct request plan. Letter of Acceptance (or memo of acceptance) acknowledges the assignment. It follows good news plan confirming time and money restriction and other pertinent detail. This letter is rarely included in report.

Letter of Transmittal (or memo of transmittal): It conveys your report to the audience. It says what you’d say if you were handing the report to the person who authorized you. It has less formal tone. Depending on the situation, your letter might:

• Acknowledge those who helped with the report

• Refer readers to sections of special interest

• Discuss the need and approaches for follow-up investigations

• Suggest some special uses of the information

• Urge the reader to take immediate action

• Use good news plan

Table of Contents: This table outlines the text and list Prefatory Parts

1. List preliminary items (transmittal letter, abstract) in your table of contents, numbering the pages with small roman numerals. (List items that appear at the end of the report, such as glossary, appendix, notes and bibliography section; number these pages with Arabic numerals, continuing the page sequence of the report). List the first page of your report text.

2. Include no heading in the table of contents not listed as headings or subheadings in the report; your report text may, however, contain certain sub-headings.

3. Use different types of styles and indentations to show the various levels of heads.

List of Illustrations: For simplicity sake, some reports prefer to include all visual aid as illustration or exhibits. Put the list of figures and table on separate page if they won’t fit on one page with the table of content.

Synopsis or Executive Summary: A synopsis is a brief overview (one page or less) of report’s most important point. It is also called abstract. Executive summary is a fully developed mini version of the report and is comprehensive.

1. Make your summary able to stand alone in meaning – a mini-report

2. Make it intelligible to the general reader. Readers of summaries will vary widely in expertise, perhaps much more than those who read the report itself. So translate all technical data into plain English.

3. Add no new information. Simply summarize the report

4. Stick to the order of your report

5. Emphasize only major points.

Text of the Report

Introduction: It has a number of functions and covers a wide variety of topics and helps the reader follow and understands information.

Body: The section contains information that supports conclusion and recommendation as well as analysis, logic, interpretation of the information.

Closing: You summarize the main idea of your report highlighting your conclusion or recommendation and list any course of action. In long report this section may be labeled Summary, Conclusion & Recommendation.

Supplementary Parts

Appendix/Appendixes: They contain materials related to the report but not included in the text because they were lengthy or not directly relevant. They include:

1. Statistics or measurements

2. Maps

3. Complex formulas

4. Long quotations

5. Photographs

6. Related correspondence (letters of inquiry etc.)

7. Texts of law, regulations etc.

Bibliography: A bibliography is a list of source materials on a particular subject. In a formal report it shows what books and other library materials were consulted and it includes all the works mentioned in the footnotes. As part of the reference matter, it follows the appendix or appendices.

Index: An index is an alphabetical list of names, places and subjects mentioned in the report, along with the page on which they occur. They are rarely included in unpublished reports.

(b) Write on any two of the following:   10x2=20

a) Write a letter to a customer, Jamanadas & Co. confirming the dispatch of their order for electrical goods.

b) As the manager of SBI, Jamalpur branch, draft a suitable reply to Ravan Enterprises, refusing them credit facility.

c) Write a sales letter to promote the sale of a tonic to increase one’s memory power.

d) You are a chemical engineer, having four years work experience. Draft an application letter to Rajinder Fertilizers, for the post of Production Manager in their company.

e) Write a letter of quotation to Durga Traders, quoting the least prices of HMT watches in your outlet.


0/Post a Comment/Comments

Kindly give your valuable feedback to improve this website.