[Business Studies MCQs, Consumer Protection Act, AHSEC, CBSE, Class 12, Objective Questions and Answers]
Business Studies Class 12 MCQs
Chapter 12: Consumer Protection Act
Multiple Choice Questions and Answers
Objective Questions (1 Mark):
1. What is the purpose of enacting the
consumer protection Act 1986?
Ans: To
protect and promote the interest of consumer.
2. Which consumer right gives the business
firm freedom to set up their own consumer service and grievance cell?
Ans: Right
to be heard.
3. Mohit filed a case against ‘Domestic
Cooling ltd.’ in the ‘District Forum’, but was not satisfied with the orders of
the District Forum. Where can he appeal further against the decisions of
District Forum and in how many days?
Ans: Mohit
can further appeal against the decision of District Forum in the ‘State
Commission’ within 30 days.
4. Mohit filed a case against ‘Volvo Ltd.’ in
the ‘State Commission’. But he was not satisfied with the orders of the ‘State
Commission’. Name the authority to which he can appeal against the decisions of
‘State Commission’.
Ans: Amrit
can further appeal in ‘National Commission’.
5. Ankit filed a case against ‘Mahindra Ltd.’
in the ‘National Commission’. But he was not satisfied with the orders of the
‘National Commission’. Name the authority to which he can appeal against the
decisions of ‘National Commission’. 2013
Ans: He
can appeal in Supreme Court within 30 days.
6. Which claim can be approach before
the Supreme Court under Consumer Protection Act?
Ans: An order passed by the national commission in a matter of its
original claims exceeding Rs. 1 Crore can appear before the Supreme Court.
7. Ram wants to buy ghee. How can he check the
quality of product?
Ans:
Through ‘AGMARK’ symbol. “AGMARK” symbol is used for food products.
8. Ram wants to buy an iron. As an aware
customer, how can he be sure about the quality of iron? 2012
Ans:
Through “ISI” mark. “ISI” mark is used for electronic items.
9. Can a consumer file complaint in consumer
court without having cash memo?
Ans: No,
without cash memo he cannot file a complaint. Cash memo is the proof of the
transaction.
10. List any three consumer organizations in
India.
Ans: (i)
Consumer Guidance Society of India (Mumbai), (ii) Common Cause (New Delhi),
(iii) Citizen Action Group (Mumbai)
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ALSO READ (AHSEC ASSAM BOARD CLASS 12)
1. AHSEC CLASS 12 BUSINESS STUDIES CHAPTERWISE NOTES
2. AHSEC CLASS 12 BUSINESS STUDIES QUESTION PAPERS (FROM 2012 TILL DATE)
3. AHSEC CLASS 12 BUSINESS STUDIES SOLVED QUESTION PAPERS (FROM 2012 TILL DATE)
4. AHSEC CLASS 12 BUSINESS STUDIES IMPORTANT QUESTIONS
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12. In what type of
activities is Consumer Coordinating Council involved?
Ans: It is the main body of
the Consumer Organizations of India. It conducts several programmes on consumer
education for activists, etc. It has published training manuals on Consumer
Protection Act
13. Name two consumer rights defined by UNO.
Ans: (i)
Right to Basic Need. (ii) Right to Healthy Environment.
14. Rajiv, a vegetarian was traveling in
Rajdhani Express was served food and later he found out that it had a non
vegetarian content. His sentiments were hurt Will Rajiv be able to claim
compensation, which right of the consumer is violated?
Ans: Yes,
Rajiv will be able to claim the compensation as the railways have violated the
Right to Information.
15. Mr. A suffers a loss of Rs.20, 00,000 due
to bad quality of goods. Name the commission to which Mr. A approach for claim?
Ans: District
Commission
16. Mr. A suffers a loss of Rs.1, 00, 00,000
due to bad quality of goods. Name the commission to which Mr. A approach for
claim?
Ans: State
Commission
17. Mr. A suffers a loss of Rs.1, 10, 00,000
due to bad quality of goods. Name the commission to which Mr. A approach for claim?
Ans: National
Commission
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