E-Commerce Solved Question Paper 2021, Dibrugarh University B.Com 3rd Semester CBCS Pattern

Dibrugarh University B.Com 3^rd Semester Solved Question Paper
E-Commerce Solved Question Paper 2021 (Held in 2022)
3 & 5 SEM TDC E-COM (CBCS) SEC 3.1/5.1
2021 (Held in January/February, 2022)
COMMERCE (Skill Enhancement Course)
Paper: SEC-3.1/5.1 (E-Commerce)
Full Marks: 40 Pass Marks: 16 (Time: 2 hours)
The figures in the margin indicate full marks for the questions

1. Choose the correct option: 1x5=5

(a) Which of the following is an application of e-commerce?

(i) Online banking

(ii) Online shopping

(iii) Online marketing

(iv) All of the above

Ans: (iv) All of the above

(b) Digital signature is

(i) Scanned signature on computer

(ii) code number of the sender

(iii) software to recognize signature

(iv) public key encryption

Ans: (iii) software to recognize signature

(c) Assessing computer without prior authorization is a cybercrime that comes under

(i) Section 65

(ii) Section 66

(iii) Section 68

(iv) Section 70

Ans: (ii) Section 66

(d) Which of the following is not a key element of a business model?

(i) Value proposition

(ii) Competitive advantage

(iii) Market strategy

(iv) Universal standards

Ans: (iv) Universal standards

(e) Which type of e-commerce deals with auction?

(i) B2B

(ii) C2C

(iii) B2C

(iv) C2B

Ans: (ii) C2C

2. Answer the following questions: 2x5=10

(a) What is the difference between G2B model and G2C model?

Ans: Government - to - Business (G2B): Government uses B2G model website to approach business organizations. Such websites support auctions, tenders and application submission functionalities.

Government - to - Citizen (G2C): Government uses G2C model website to approach citizen in general. Such websites support auctions of vehicles, machinery or any other material. Such website also provides services like registration for birth, marriage or death certificates. Main objectives of G2C website are to reduce average time for fulfilling people requests for various government services.

(b) Define digital cash or e-cash.

Ans: Digital cash or e-cash is a digital money product that provides a way to pay for products and services without resorting to the use of paper or coin currency. Electronic Cash is based on cryptographic systems called ―digital signatures. This method involves a pair of numeric keys: one for locking (encoding) and the other for unlocking (decoding).

(c) Discuss e-governance.

Ans: E-governance is the application of information and communication technology (ICT) for delivering government services, exchange of information communication transactions, integration of various stand-alone systems and services between government-to-customer (G2C), government-to-business (G2B), government-to-government (G2G) as well as back office processes and interactions within the entire government framework.

(d) What is SSL?

Ans: The Secure Sockets Layer (SSL) protocol was designed by Netscape as a method for secure client-server communications over the Internet. Using public key cryptography and certificates, SSL offers a mechanism so that clients and servers can authenticate each other and then engage in secure communication.

(e) What do you mean by business model? Explain briefly.

Ans: A business model is the conceptual structure supporting the viability of a business, including its purpose, its goals and its plans for achieving them. There are mainly 4 types of business models based on transaction party:

1. Business-to-Consumer (B2C)

2. Business-to-Business (B2B)

3. Consumer-to-Business (C2B)

4. Consumer-to-Consumer (C2C)

Also Read:

E-Commerce Question Papers Dibrugarh University 2021

E-Commerce Question Papers Dibrugarh University 2022

E-Commerce Solved Question Papers Dibrugarh University 2021

E-Commerce Solved Question Papers Dibrugarh University 2022

3. Answer any four of the following questions:   5x4-20

(a) What do you mean by e-commerce? What are the advantages associated with transaction online? 2+3-5

Ans: The word commerce is the basic concept for electronic commerce, pertaining to buying and selling of goods while ‘commercial’ denotes business practice and activities intended to make profits. Electronic commerce, like any other business, deals with the exchange of money for soft or hard goods and services.

Electronic Commerce (e-commerce) is electronic business. It’s using the power of computers, the Internet and shared software to send and receive product specifications and drawings; bids, purchase orders and invoices; and any other type of data that needs to be communicated to customers, suppliers, employees or the public.

Advantages of buying and selling of goods and services online:

a) Goods or services can be bought anywhere and anytime.

b) Buyer can look for lowest cost for specific goods or services.

c) Order processing cost can be reduced.

d) Electronic funds transfer faster and cheap.

(b) Explain the major forces behind e-commerce.

Ans: Major forces behind e-commerce are:

1. Global Customer: Presence of customer of a product worldwide is the biggest driving force behind e-commerce.

2. Global products: Demand for foreign products by domestic consumers.

3. Global resources: Use of foreign raw material, advanced technology adoption from developed countries and export or import of cheap labour.

4. Global collaborations: Mergers, Joint ventures between domestic and foreign MNCs, strategic alliance also boosting e-commerce.

5. Global competition: Aggressive marketing and acquisitions by Large MNCs to acquire major market shares in developing countries.

(c) What are the security issues to be taken into account in e-commerce?

Ans: Security issues in e-commerce:

1. Financial fraud such as stealing of personal information, card details, fake return and refund.

2. Creation of fake version of legitimate website by hackers to divert website traffic.

3. Hackers can use worms, viruses, Trojan horses, and other malicious programs to infect computers and computers.

4. Uncertainty and complexity in online transactions such as failed transactions, delay in delivery, delay in refund etc.

5. Adware threat where computer will start popping out a lot of advertisement.

(d) What is the IT-Act, 2000? Explain the salient features of the IT-Act, 2000.

Ans: The Information Technology Act, 2000 provides legal recognition for transactions carried out by means of electronic data interchange and other means of electronic communication, commonly referred to as "electronic commerce”, which involve the use of alternatives to paper based methods of communication and storage of information, to facilitate electronic filing of documents with the Government agencies and further to amend The Indian Penal Code, The Indian Evidence Act, 1872, The Banker’s Books Evidence Act, 1891 and The Reserve Bank of India Act, 1934 and for matters connected therewith or incidental thereto. The Information Technology Act, 2000 extend to the whole of India and it applies also to any offence or contravention there under committed outside India by any person.

Salient features of IT act, 2000 are as follows:

1. The act consists of 94 sections divided into 13 chapters and four schedules.

2. It extends to the whole of India and also has extraterritorial operation.

3. It replace Digital signature with electronic signature to make it a more technology neutral act.

4. It elaborates on offenses, penalties, and breaches.

5. The act provides for legal recognition to e - commerce which facilitates commercial e-transactions.

6. It outlines the Justice Dispensation Systems for cyber-crimes.

7. It provides for the constitution of the Cyber Regulations Advisory Committee.

(e) Discuss the steps involved in designing a Web site for e-commerce.

Ans: Steps involved in designing a web site for e-commerce:

1. Identifying the products or services which you want to sale online and also the prospective customers.

2. Select the right e-commerce website development platform. Some of the popular platforms are Shopify, woo Commerce etc.

3. Select the right e-commerce hosting platform. Key consideration in selecting the hosting platforms are speed, security, uptime and customer support.

4. Find a right website development partner which must have good experience and must have understanding of your business model.

5. Test your website before launching. There are chances of errors in a new e-commerce website.

6. Effective marketing is the key for success of any e-commerce website.

4. Write short notes on any two of the following: 2×2.5 = 5

(a) Firewall

Ans: Firewall: A firewall is a hardware or software installed to provide security to the private networks connected to the internet. They can be implemented in both hardware and software, or a combination of both. All data entering or leaving the Intranet passes through the firewall which allows only the data meeting the administrators’ rules to pass through it.

Many personal computer operating systems include software-based firewalls to protect against threats from the public Internet. Many routers that pass data between networks contain firewall components and, conversely, many firewalls can perform basic routing functions.

(b) NEFT (National Electronic Funds Transfer)

Ans: NEFT Stands for National Electronic Funds Transfer is an electronic fund transfer system maintained by the RBI. It is a nationwide payments system that allows transfer of funds from one bank account to another. Funds are transferred electronically and sender need not visit the bank branch to transfer funds through NEFT. Transferring money through NEFT (National Electronic Funds Transfer) Service is quite simple, convenient and secure.

(c) E-tourism

Ans: E-tourism is the digitisation of all the processes and value chains in the tourism, travel, hospitality and catering industries that enable organisations to maximise their efficiency and effectiveness.

It can be understood as the application of Information and communication technology on the various sectors of the tourism industry.

E-tourism cannot be understood as an independent process or system as it comprises of numerous participants and players those utilise the electronic mode through information technology and communication system to reach the customer directly or indirectly. The e-tourism takes different forms that can be accessed by the customers through different channels and distribution systems.  

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