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Sunday, April 22, 2018

DIBRUGARH UNIVERSITY - B.COM 2ND SEM: BUSINESS COMMUNICATION IMPORTANT QUESTIONS AND MULTIPLE CHOICE QUESTIONS

Business Communication Important Questions for Upcoming exam (May’ 2019)

Unit – 1: Report writing
Q. What do you mean by Business Report? What are its various types?                                2016
Q. What do you mean by Proposal? What are its various types (2015SN)? Distinguish between report and proposal.                2018
Q. How report is prepared? Mention various steps in preparation of a business report. What are the essential requisites of a good report explain with examples?                       2013, 2014, 2016SN, 2018
Q. Define proposal. Briefly describe the How it is drafted /different/Contents (2015) sections of a proposal. What guidelines must be kept in mind while drafting a proposal (2016)?                         2017
Q. What is short report (2017) and formal report? Distinguish between them.                   2018
Q. Write a brief report on: (Similar Questions are expected. Format will be same)
Ø  The Directors of Polar Refrigeration Company are concerned about slump in sales of their popular product ‘Super cool’ in Tinsukia district. A subcommittee has been formed to present a report on the declining sales. Present a report based on your investigation.                        2017
Ø  The Human Resource Manager of Ashok Cement Plant had been asked by the Managing Director of the plant to prepare a report on the causes behind a recent incident of labour unrest. Imagine you are the HR Manager and prepare a report based on your findings and recommendations. 
Ø  Assume that you are a management trainee in a multinational company dealing with marketing of software. There has been a slight change in the market as a result of which you need to change your strategies. Write a brief report to the Managing Director with regard to the changes that need to be brought about.
Unit – 2: Oral Presentation
Q. Discuss the various stages for making a good presentation. Suggest some measures to make a presentation effective.                            2018
Q. What is oral presentation? What are its principles? Mention the factors affecting oral presentation.                               2015
Q. What are the basic purposes of oral presentation? State briefly the skills needed to make presentation effective.
Q. What is sales presentation? What qualities should a successful sales person possess?
Q. What do you mean by a speech? What strategies would you adopt for planning and preparing a speech? Explain its importance.                       2017, 2017SN
Q. What is training presentation? Distinguish between sales presentation and training presentation. How training presentation can be made effective?                    2015
Q. What Surveys are conducted? Explain its importance in business as well as communication.                2018
Q. List the visuals used in oral presentation. Mention the importance of power point in oral presentation.        2015SN, 2017
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Unit – 3: Non-verbal aspects of business communication
Q. What is non-verbal communication? Discuss the different types of non-verbal communication. Mention its importance and limitations.                       2017
Q. Write an explanatory note of kinesics (2015, 2018SN), Proxemics (2016SN) and Para language (2016SN).                        2018
Q. What is listening? What are its essentials (2017SN)? Explain the importance of effective listening.                  2016, 2017, 2018
Q. What are the barriers of effective listening? How listening can be made effective (Principles)?         2015, 2016, 2017, 2018
Q. What is oral and written communication? Mention their advantages and disadvantages.
Q. Write short notes on:
Ø  Oral vs Written communication
Ø  Verbal and Non-verbal communication
Unit 4 – Interviewing Skill
Q. What is an interview? Why interviews are conducted? What kind of preparation is required by the candidate appearing for a job interview?                  2017SN, 2018
Q. Discuss the guidelines for an interviewer in smooth and effective conduct of an interview.
Q. What is a resume? How it is drafted? What are the characteristics and importance of a good resume?            2015SN
Q. Explain the importance of conducting interview.
Q. Job Application/Resume format: (Similar Question is expected. Refer previous year’s question paper and follow format) 2014, 2015, 2016, 2017, 2018
(a) A leading company invites applications from highly motive persons to market its personal computers and accessories. Job requirements are a Commerce Degree and at least two years experience in similar position. Candidates with at least diploma in marketing management and good communication skills would be preferred. Apply with resume and expected salary to
The Personnel Manager
M/s Microchips International
Post Box No.: 51
GPO, Chennai – 600 001.
(b) Draft a resume (as a commerce graduate) which you may use to apply for the post of an accountant in a multinational Company.

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