Business Communication Question Paper' 2018 | Assam University | CBCS Pattern

 Assam University B.Com 1st Sem Question Papers
TDC (CBCS) Odd Semester Exam., 2018
COMMERCE (1ST Semester)
Course No.: BCMAEC – 101T
(Business Communication)

Full Marks: 50

Pass Marks: 20

Time: 3 hours

The figures in the margin indicate full marks for the questions

UNIT – I

1. Answer any three of the following:                     1x3=3

a)         Give one example of non-verbal communication.

b)         Explain the terms ‘encoding’ and ‘decoding’.

c)          Mention the need for feedback in the process of communication.

d)         Mention one demerit of oral communication.

2. Answer any one of the following:

a)         Write diagrammatically the process of communication.        2

b)         Mention different forms of communication.             2

3. (a) Discuss any two barriers of communication.             5

Or

(b) Discuss the importance of communication in business.        4

UNIT – II

4. Answer any three of the following:     1x3=3

a)         Name any two types of business latter.

b)         Mention any two characteristics of a good business letter.

c)          Mention any two types of complaint letters issued by buyers to seller who supplied goods to a buyer online.

d)         Mention, any two characteristics of a sales letter.

5. Answer any one of the following:

a)         Explain the terms ‘tender’ and ‘quotation’.               2

b)         Why claims and adjustment letters are written?      2

6. Answer any one of the following:

a)         Submit a quotation to Assam University for sale of 20 wooden chairs from your company. Also place an order to purchase of 100 tables from APARNA COMPANY, BOMBAY.   3+2=5

b)         Write a letter to your customers wishing ‘Happy New Year – 2019’ and promote your new product – SHOWER MACHINE vis. JHAMJHAM.       5

UNIT – III

7. Answer any three of the following:                     1x3=3

a)         Name any two types of meeting of a company.

b)         Who can issue office order – Superior or Subordinate?

c)          Mention the different among memorandum, memoranda and memo.

d)         Mention three stages of writing an effective memo.

8. Answer any one of the following:

a)         What is the difference between office circular and office order?     2

b)         As a secretary of your commerce, draft a notice for calling Annual General Meeting of the Forum. 2

9. (a) Write an application for the appointment in the post of ‘Accountant’ in Bata Company.      5

Or

(b) Mention the objective of preparation of resume. Mention the functions you will prioritize in your resume. 2+3=5

UNIT – IV

10. Answer any three of the following:                  1x3=3

a)         What is meant by ‘report’?

b)         Name any two types of reports.

c)          Mention any two purposes of report writing.

d)         Mention the stages of report writing.

11. Answer any one of the following:

a)         ‘A business report should avoid the use of technical words.” Comment.                      2

b)         Terms of reference facilitate report writing. Comment.                       2

12. (a) Write a report on the frequency of rejection of computer printer from users, suggesting suitable remedies.  5

Or

(b) Write a note on different types of reports.

UNIT – V

13. Answer any three of the following:                  1x3=3

a)         Mention one tool for researching audience for oral presentation.

b)         Mention any two presentation skills.

c)          Name any two charts that you can use in PowerPoint presentation.

d)         Mention two characteristics of oral presentation.

14. Answer any one of the following:

a)         What are the essential elements of a presentation?  2

b)         “Speaking is an art.” Discuss.                             2

15. (a) Write a note on the use of visual aids in a presentation.   5

Or

(b) Discuss the importance of oral presentation.

Also Read: Assam University B.Com 1st Sem (CBCS Pattern - Year 2018)

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