Dibrugarh University (M.Com - Distance) - Organisation Behaviour (Aug' 2009)

2009 (August)
Paper: 102
Full Marks: 80
Time: 3 hours

1. (a) In what respect the system approach to organisation is superior to the traditional approach.  16

(b) Outline Taylors Scientific Management and examine its relevance to management in the present day business.  16

2. (a) What do you mean by Delegation of authority? As a manager, how will you determine what authority and to what extent it should be delegated?  16
(b) Discuss the need for “Departmentation”. What are the key considerations for choosing a basis for Departmentation?  16
3. (a) Define organisational behaviour. Why should organisations give importance in understanding human behavior?  6+10=16
(b)Discuss citing example, why perception is the key factor in management.  16
4. (a) Distinguish between “Management” and “Leadership” in the management of an organisation.  8+8=16
(b) There is no universally consistent motivational device. Justify in your own words.  16

5. (a) Describe the process of interpersonal communication. Distinguish between formal and informal communication.  8+8=16
(b) Describe the characteristics of organizational development. Explain the steps involved in the organization’s Development process.  6+10=16

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