Consumer Affairs and Consumer Care Question Paper June 2025 [Dibrugarh University BCOM 4th SEM NEP Syllabus]

Consumer Affairs and Consumer Care Question Paper 2025 (June)
Dibrugarh University BCOM 4^th SEM NEP Syllabus

COMMERCE (Minor)

Full Marks: 60 | Time: 2 hours

Paper: COM MINMKT4 (Consumer Affairs and Consumer Care)

1. Answer the following as directed: (1*5 = 5)

(a) While purchasing electrical appliances, consumer must look for the ISI mark as the quality mark. (Fill in the blank)

(b) 'Jago Grahak Jago' is an initiative of the Government of India to promote:

(i) Good quality

(ii) Quality marks on various goods

(iii) Consumer protection

(iv) consumer awareness. (Choose the correct answer)

(c) Who is a consumer as per the Consumer Protection Act, 2019?

(d) Deb purchased a flat for ₹ 1.5 crores and found it different from what was agreed. He wants his money back. Suggest him the appropriate authority to file his complaint in the three-tier machinery under the Consumer Protection Act, 2019:

(i) The State Commission.

(ii) The District Commission

(iii) The National Commission

(iv) The Supreme Court (Choose the correct answer)

(e) Which consumer right states—Consumer has the right to file a complaint in case of dissatisfaction with goods or services in the grievance cell?

2. Write short notes on any three of the following: (5*3 = 15)

(a) Maximum Retail Price

(b) Basic Consumer Rights

(c) Spurious Goods and Services

(d) Unfair Trade Practices

(e) Banking Ombudsman

(f) Wholesale Price vs. Retail Price

(g) Grounds for filing a complaint under the Consumer Protection Act, 2019

3. (a) What is market? Discuss its types. (2 + 8 = 10)

Or

(b) Who can file a complaint? Discuss the procedure for filing a complaint under the Consumer Protection Act, 2019. (2 + 8 = 10)

4. (a) What is packaging? Explain the essential requirements of a good packaging. (3 + 7 = 10)

Or

(b) Explain the types and objectives of labelling. (5 + 5 = 10)

5. (a) Discuss in detail the objectives of the Consumer Protection Act, 2019. (10)

Or

(b) Discuss the redressal machinery available under the Consumer Protection Act, 2019. (10)

6. (a) Describe any one legal case of each on medical negligence and defective products. (5 + 5 = 10)

Or

(b) Discuss briefly about the establishment and activities of FSSAI. (5 + 5 = 10)

*****************